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You may cancel or change your order within 14 days from date of invoice providing the batch is still current within our warehouse. Only full undamaged boxes in saleable condition accompanied by original purchase invoice will be accepted. Please note the following conditions and exceptions:

Returns:

Goods should be returned to one of our retail stores or our East Tamaki (Auckland) distribution centre, with freight costs associated with the return of goods being at the customer’s expense.  In the event you decide to cancel your order, we will refund on the same payment method for the purchase, less a 20% handling and restocking fee.

Exchanges:

Should you decide to select an alternative Tile Depot product, we will provide a credit for you to use against reselection of another product.  Goods should be returned to one of our retail stores or our East Tamaki (Auckland) distribution centre, with freight costs associated with the return of goods being at the customer’s expense.  A handling and restocking fee up to 20% may apply. Refund or Credit will be processed only after safe return, so please ensure the goods are packed and strapped on a pallet for safe freight.

Note – Special ordered items or any Sale Offers, Clearance Line and Promotional items are not available for return or exchanged unless goods are faulty or incorrectly supplied. This does not affect or limit your rights under New Zealand Consumer Guarantee Act 1993 or New Zealand Fair Trading Act 1986.

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