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Privacy Policy


The Tile Depot respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 2020.




The Tile Depot respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 2020. In this Privacy Policy, “The Tile Depot”, “we”, “our”, “us” refers to Tile Depot LP (50077129).

This Privacy Policy sets out how we manage your personal information that we collect about you.  It also describes in general terms the types of personal information we hold, for what purposes, and how that information is collected, used, stored and disclosed by The Tile Depot.  Please read this Privacy Policy before using the Tile Depot website or submitting any personal information.  By using The Tile Depot website, you are accepting the practices described in this Privacy Policy.  You are encouraged to review the Privacy Policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.



The term ‘personal information’ has the meaning given to it in the Privacy Act 2020. In general terms, personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, profession or occupation. If the any of the information we collect from you identifies you, or is reasonably capable of identifying you, then it will be considered personal information.



We may collect the following types of personal information:

  • full name;
  • mailing or street address;
  • email address;
  • telephone number;
  • your employer or business details;
  • details of your preferences e.g. products you have added to your Wishlist;
  • details of the products and services you have ordered or purchased from us or our approved resellers or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries. This includes any quotations for a product and/or service;
  • your payment details, such as your credit card information;
  • any information that you provide to us directly through any of our websites, through our Customer Care team or our Customer Experience Surveys;
  • if you apply for employment with us, details regarding your employment history, educational qualifications and similar information.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website.



We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in different ways including:

  • when you visit Tile Depot stores or approved reseller stores;
  • when you visit our website, including any user forum section of the website;
  • when you enquire about, request a quote or purchase a product in store, using our website, or over the phone;
  • when you enter promotions or competitions, conducted by us, interact with our advertisements or participate in a survey or other market research activities;
  • when you contact us with an enquiry or complaint in relation to our products or services;
  • when you register, or hold an account with us;
  • when you apply for a job with us.

We may also collect personal information from third parties including:

  • from third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
  • from employment recruitment agencies;
  • from our related bodies corporate.

When you use our website, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the website used. In some cases we may also collect your personal information through the use of cookies. When you access our website by typing the address in your browser or by clicking on our advertisement on a third party website, we or a third party on our behalf may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or to log in. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.

We may also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our mobile app or communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies.



If you choose not to provide us with your personal information, we may not be able to:

  • provide the information or goods or services you may require;
  • process any promotions or benefits;
  • some functions on our website may be restricted or not operational; and
  • tailor the content of our websites to your preferences and your experience of our websites may not be as useful or enjoyable.



We collect personal information about you so we can understand your needs and provide you the most appropriate products and services and high-quality customer service. We also collect, hold, use and disclose your personal information for the following primary purposes:

  • fulfilling orders, delivering products and services to you;
  • facilitating payments for our products and services;
  • to answer enquiries and provide information or advice about existing and new products or services;
  • to assess the performance of our website and to improve the operation of the website and customer traffic in our stores;
  • to assess our customer service and to improve our customer service to you;
  • to administer any contest, promotion and survey that we may run from time to time (for instance to deliver a prize you may have won in a contest);
  • to conduct business processing functions including providing personal information to our related bodies corporate, suppliers, contractors, service providers or other third parties;
  • for the administrative, marketing (including direct marketing and marketing research), other communications, planning, product or service development, support, quality control, human resources, educational, data analytics and research purposes of The Tile Depot, its related bodies corporate, contractors or service providers;
  • to provide relevant data and information to our authorised resellers;
  • to update our records and keep your contact details up to date;
  • to process and respond to any complaint or enquiry made by you;
  • dealing with warranty and maintenance issues or enquiries; and
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

If you provide personal information about a third party individual to us, you must ensure that the third party individual is aware of this Privacy Policy, understands it and agrees to accept it. If you provide personal information about a third party individual and that individual does not have the capacity to understand and agree to these terms (for example, a minor), we require a parent or guardian to acknowledge and agree to this paragraph.

We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law. Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy and permitted by law.


7. Who do we disclose your personal information to?

We may disclose your personal information to:

  • our employees, related bodies corporate, authorised resellers, contractors or service providers for the purposes of operating our website, our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, suppliers and manufacturers, web and cloud hosting providers, cyber security service providers, order fulfilment and shipping providers, customer service desk, IT systems administrators, mailing houses, couriers, payment processors, support providers, data entry service providers, data analysts, electronic network administrators, debt collectors, archivists and professional advisors such as accountants, solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
  • referees whose details are provided to us by job applicants;
  • to government and regulatory bodies and law enforcement agencies;
  • any other organisation for any authorised purpose with your express consent, including your insurers and your solicitors.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.

We also may also share non-personal information, such as the number of users who visited our website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time.  This information generally is shared in an aggregated form.

As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information.  To the extent permitted by law, you will be deemed to have consented to the transfer of your personal information to any such successor entity unless you notify us via email to the contrary within the 30-day period. 

We are not responsible for the privacy policies of any of our suppliers or any third party. Third parties are responsible for informing you about their own privacy practices.



We may send you direct marketing communications and information about our products and services
that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.

We may also disclose your personal information to our related bodies corporate, our other business partners and our service providers to give you information and offers about products and services offered by us or these companies.

Please note that by opting out of receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to the products and services you have purchased from us.



We require accurate personal information about you to ensure you receive the best possible service from us. You may request access to any personal information we hold about you at any time by contacting us (see the details below). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.



We take reasonable steps to ensure we protect any personal information that we hold from misuse, loss and unauthorised access, modification and disclosure.

Your personal information may be stored in hard copy documents and electronically. We maintain physical and electronic security over our paper and electronic data storage.

If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, we take reasonable steps to destroy or permanently de-identify it.

In the unlikely event that your personal information is at risk of serious harm caused by a data breach, we will promptly investigate the breach and as soon as practicable after becoming aware that a notifiable privacy breach has occurred notify you, and the Office of the Privacy Commissioner.



We may disclose your personal information to our related bodies corporate and third party suppliers and service providers, government and quasi-government organisations, prospective purchasers of part of or the whole of our business and stock exchanges located overseas for some of the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. 


If you believe that your privacy has been breached, please contact us using the contact information below at paragraph 14. We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will investigate your complaint and will advise you of the outcome of our investigations in writing.

If you are not satisfied with our response or wish to make a direct complaint to the regulator, you may contact the applicable Privacy Commissioner New Zealand at:

Office of the Privacy Commissioner

0800 803 909



Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.



If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, please contact us by emailing



We reserve the right to make changes to this Privacy Policy from time to time. Please review our website periodically to see any updates to the information provided here. This Privacy Policy was last updated on 4 November 2022.

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