Tile Depot - NZ’s Only Consumer Trusted Tile Store - What Does “Consumer Trusted” Really Mean ?

In September 2017 the Tile Depot gained Consumer Trusted Accreditation - an honour we were thrilled to achieve. Eight years on we remain the first and only tile retailer in New Zealand to gain and maintain this prestigious status: a mark of trust  that sets us apart within the tile industry.

Consumer Trusted Certificate received here by our management team and presented by Consumer NZ General Manager Derek Bonnar. 11th September 2017

So why does this matter ?

The Consumer Trusted concept is designed to give consumers peace of mind they are dealing with a market-leading business that puts the consumer first.  When it comes to choosing a supplier for your home or commercial project, trust is everything and with so many companies to choose from, the Consumer Trusted Accreditation provides an incredibly helpful indicator of where to start your tile, flooring and bathware journey.

What does Consumer Trusted Accreditation Actually Mean ?

Awarded by Consumer NZ, the Consumer Trusted accreditation is an independent, third-party endorsement that signals a business is committed to going above and beyond for its customers. Its not something that can be purchased, but instead is earned after undergoing a rigorous assessment of the business systems, processes, and customer care practices.

To become accredited, a company must meet the strict Consumer Trusted Code of Conduct which is based on 11 key principles. Examples of  just some of these include:

·       Demonstrating excellent customer service

·       Providing clear and fair terms and policies

·       Offering a transparent and responsive complaints resolution process  - because when things go wrong it’s about putting it right

·       Upholding ethical business practices

·       Undergoing annual audits to maintain accreditation

The rigorous nature and annual review of these criteria ensures a standard of trust that consumers can rely on. It’s why only a select few businesses in NZ qualify.

Why Tile Depot?

At Tile Depot, we’re a family-run business built on integrity, expertise and genuine care for our customers. We want all our clients to feel treated the way we’d like to be treated - in a knowledgeable, friendly and welcoming manner. Whether you’re a first-time renovator, a tradie or a building professional, we offer:

·       Expert, friendly advice in-store and online

·       A huge range of stocked tiles and flooring, ready when you need it

·       Bathware and tapware from NZ’s leading brands

·       Trade and safety materials backed by real industry knowledge

·       Straightforward pricing with no surprises

·       Ongoing support from planning to project completion

·       A commitment to continuous improvement

This last point matters – because no project is perfect and neither are we. But we’re always looking for ways to improve our systems, products and service to get closer to perfection every time.

Achieving the Consumer Trusted accreditation was no small feat—but it reflects the way we’ve operated since day one. Thirty years on, our goal isn’t to just sell tiles, flooring and bathware, — we want all our customers to walk away feeling confident, supported, and excited about what we have helped them to create.

The Bottom Line? You Can Trust Tile Depot.

Choosing a tile retailer shouldn’t be a gamble. With Tile Depot, you’re working with a team that’s been independently verified and officially recognised for its customer-first approach. We’re proud to lead the way in our industry—and even prouder to help Kiwis create beautiful spaces with confidence.

Thanks to our amazing staff and our amazing customers for helping make this happen — and to Consumer Trusted NZ for encouraging us to stay mindful, reflective, and always striving to do better. 

 

Learn more about what it means to be Consumer Trusted here: consumer.org.nz